Retentive Destination

Retentive makes your help docs searchable in product so go-to-market teams can act on data that each customer struggles with.

Retentive maintains this destination. For any issues with the destination, contact the Retentive Support team.

Getting Started

1. From the Destinations catalog page in the Segment App, click Add Destination.
2. In the Destinations Catalog, search for “Retentive” and select the Retentive destination.
3. Choose which source should send data to the Retentive destination.
4. Navigate to the Retentive integrations tab.
5. Toggle the Segment integration on, and copy the API key presented.
6. In the Retentive destination settings in Segment, enter the API key.

Supported methods

Retentive supports the following methods, as specified in the Segment Spec.

Identify

Send Identify calls to track user metadata alongside their search queries in the Retentive dashboard. For example:

analytics.identify('userId123', {
  email: 'john.doe@example.com'
});

Customer data only displays once customers perform searches on Retentive.

Alias

Send Alias calls to merge customers from different destinations into a single customer in Retentive. For example:

analytics.alias(
    'primaryId',
    'previousId' // optional
);