MoEngage (Actions) Destination

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Destination Info
Partner Owned
  • This integration is partner owned. Please reach out to the partner's support for any issues.

This page is about the Actions-framework MoEngage Segment destination. There’s also a page about the non-Actions MoEngage Destination. Both of these destinations receives data from Segment.

This destination is maintained by MoEngage. For any issues with the destination, contact the MoEngage Support team.

Benefits of MoEngage (Actions) vs MoEngage Classic

MoEngage (Actions) provides the following benefits over the MoEngage Classic destination:

  • Data Consistency. Data consistency between device-mode and cloud-mode. Earlier, data sent from device and cloud-mode would sometimes be mismatched with duplicated properties - this has now been fixed.
  • Better Mapping. Using MoEngage Actions, you can now map incompatible properties with MoEngage-compatible properties. This significantly reduces your development bandwidth.
  • Region Support. Support across all data clusters. Moengage provides an option to choose your Data Region where your app is present.
  • Better Configuration. There are additional configurations for the JavaScript integration like custom Service Worker.

Getting started

  1. From the Segment web app, click Catalog, then click Destinations.
  2. Search for MoEngage (Actions) and select it.
  3. Click Configure MoEngage.
  4. Select an existing Source to connect to MoEngage (Actions).
  5. Finish the setup.

  6. Configure the settings. See the table below for more information.

    Field Name Description
    Name The name of the Moengage destination such as MoEngage prod, MoEngage test.
    App Id Navigate to Settings > API > General on your MoEngage dashboard to access the App ID.
    App Key Navigate to Settings > API > General on your MoEngage dashboard to access the App Key.
    Endpoint Region This is your MoEngage data center. Read more.
  7. Enable the toggle option to Enable the destination and click Save changes.

Default Mapping

Do not change the preset values

Moengage provides preset values to all mappings and hence no changes are required in the Identify User Actions, and Track Event Actions.

Destination Settings

Setting Description
Api Id Required.

Your Moengage API Id
Api Key Required.

Your Moengage API Key
Endpoint Region Required.

The region to send your data.

Available Actions

Build your own Mappings. Combine supported triggers with the following Moengage-supported actions:

Mapping limits per destination

Individual destination instances have support a maximum of 50 mappings.

Track Event

Send an event to Moengage.

Track Event is a Cloud action. The default Trigger is: type = "track"

Click to show / hide fields

Field Description
Event type* Type: STRING

The type of the event being performed.
Event Name* Type: STRING

The name of the event being performed.
User ID Type: STRING

The unique identifier of the user.
Anonymous ID Type: STRING

The unique identifier of the anonymous user.
OS Name Type: STRING

The name of the mobile operating system or browser that the user is using.
APP Version Type: STRING

The version of the mobile operating system or browser the user is using.
Library Version Type: STRING

The version of the mobile operating system or browser the user is using.
Timestamp Type: DATETIME

The timestamp of the event. If time is not sent with the event, it will be set to the time our servers receive it.
Event Properties Type: OBJECT

An object of key-value pairs that represent event properties to be sent along with the event.
Update Existing Users Only Type: BOOLEAN

If set to true, events from the Segment will only trigger updates for users who already exist in Moengage.

Identify User

Set the user ID for a particular device ID or update user properties.

Identify User is a Cloud action. The default Trigger is: type = "identify"

Click to show / hide fields

Field Description
Event type* Type: STRING

The type of the event being performed.
User ID Type: STRING

The unique user identifier set by you
Update existing users only Type: BOOLEAN

Setting this to true will not create new users in MoEngage. Only existing users will be updated
Anonymous ID Type: STRING

The generated anonymous ID for the user
OS Name Type: STRING

The name of the mobile operating system or browser that the user is using.
APP Version Type: STRING

The version of the mobile operating system or browser the user is using.
Library Version Type: STRING

The version of the mobile operating system or browser the user is using.
Timestamp Type: DATETIME

The timestamp of the event. If time is not sent with the event, it will be set to the time our servers receive it.
User Properties Type: OBJECT

Properties to set on the user profile

Testing the integration

  1. Navigate to Connections > Destinations> MoEngage.
  2. Go to the Event tester tab.
  3. Test your track and identify methods.

Event Tester

If successful, the data starts flowing into your MoEngage account in 3-5 minutes. You can log in to your MoEngage dashboard and go to Test & Debug > Recent events to verify.

This page was last modified: 06 Dec 2023

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