Freshchat

Freshchat is a conversational support tool that provides AI-powered bots and live chat across every messaging channel

Engage customers on the channel of their choice
Create and deploy AI-driven bot experiences across your website, native app, and messaging channels
Equip agents to deliver personalization at scale with unified agent workspace

How Freshchat Works

Freshchat lets you be there for your customers on the channels of their choice. From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice, you’ll have everything you need to deliver delightful customer experiences at scale. With built-in generative AI & 1200+ integrations, you can get up and running within weeks.

Give your agents the context they need to deliver personalized experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.

Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.

Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.

Get more out of Freshchat with Segment

With Freshchat as a Segment source, you can send customer, conversation and agent data whenever a conversation is created or updated. Segment makes it simple to get this data and send it to your data warehouse or destinations.

Similar integrations

Heatmaps & Recordings

Beta

Gleap (Action)

Customer Success

View all integrations

Integrate Freshchat with Segment

Segment makes it easy to set up Freshchat.

Get a demo Create a free account