Good user experiences require good data
Shoppers interact with you across your website, ads, emails and other channels before making a purchase. They might research your business by reading reviews and comparing prices online, or by watching a video about your product.
Create meaningful interactions from data insights
Smart customer interactions should feel more personal than the last—ads are relevant, web pages are tailored, and product experiences feel specially crafted. Customer data platforms (CDPs) provide the data that informs this level of customer engagement.
How a customer data platform works
A customer data platform helps you capture data from every customer interaction, consolidate that data into centralized user profiles and audiences, and connect the right data to the tools your teams need to grow.
A CDP helps you collect, clean, and structure your data into one place.
With all of your data in one place, you can remove bad data and respect user privacy.
Use good data to build profiles and audiences to use across every tool.
Use your data, profiles, and audiences everywhere your business needs.
Collect data from touch points like Facebook, your company’s website, email, and any other place a customer might interact with your company. Then unify the data into complete user profiles and make it possible to use the profiles across Facebook, Google, and your internal company dashboards. A single platform helps you create personalized experiences and get the insights you need to better understand your customers.
Who needs a customer data platform?
A customer data platform should empower every team to drive action or insights.
Make data-driven decisions
Use customer insights to fuel better outcomes.
Personalize user experiences
Tailor customer journeys to maximize value.
Accelerate time to value
Easily launch new products and new markets.
Learn about the Total Economic Impact of Segment’s Customer Data Platform.
Make data access self-serve
Move faster without analytics bottlenecks.
Build the best growth stack
Get new tools working in days not months.
Measure and improve KPIs
Move the needle and prove your impact.
Enable the best product analytics, A/B testing, and data warehouse tools with the flip of a switch.
Understand the full user journey
Connect everything online and offline.
Build your own real-time audiences
Use one audience to power every tool.
Power marketing attribution
Prove your direct impact on the business.
Unify your customers’ touch points across all platforms and channels.
Easily collect data from everywhere
Use one API for all customer data collection.
Integrate new tools in minutes
Skip time-consuming and redundant work.
Query your data in SQL
Create a clean and ready-to-go data set.
Use one API to collect analytics data, across any platform.
The benefits of a
customer data platform
Clean and organize your customer data
Customer data management is the process of acquiring, organizing, and using customer data. Customer data platforms make this process incredibly simple by automating and organizing data collection so that data is always usable.
6 principles to manage data
Want accurate and useful data? Read our guide to learn why you need a data governance strategy and tracking plan, and how to break data silos.
Scalable data governance
It’s really easy to collect useless data or collect the right data in the wrong ways. Make sure your data governance strategy can grow as you do.
What is a data plan?
A data tracking plan can make or break your governance strategy. Learn how data tracking can go beyond spreadsheets to serving as a project management tool.
Build insightful customer analytics
When you understand customer behavior, you make better decisions for marketing, product, sales, and more. By using a customer data platform, it’s easy set up robust customer analytics that every team can rely on.
How to use customer data analysis for higher ROI
Without a CDP, your data is likely going to be unorganized and siloed, which makes it nearly useless for customer analytics.
An introduction to multi-touch attribution
Attribution models help you determine which parts of your marketing campaigns are most responsible for bringing in new customers.
Take product usability to the next level
Customer analytics also help make your product more useful to your customers—which can reduce your churn risk and increase customer satisfaction.
Improve data protection and privacy
With the advent of the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other data privacy laws, respecting your customers’ data privacy is more important than ever.
How to protect customer data
The data governance strategy and data plan that you use alongside your CDP will help limit the data you collect to ensure that you’re only collecting data that’s vital to your business.
Customer data and the GDPR
GDPR legislation affects each company differently depending on how you collect customer data. Your CDP can help you take the next steps to prepare and manage customer data.
Preparing for the CCPA
If you collect data about your customers or website visitors who live in California, there is a chance that you need to comply with the CCPA. Learn the criteria so you can get prepared.
How to choose a CDP
Choosing the right customer data platform for your organization is a big decision. You need to know the use cases you want to solve, your specific requirements, and whether the vendor is experienced working with companies like yours. Here are a few resources to help you choose the right customer data platform:
Choosing the best CDP in 6 steps
If you follow the six steps outlined in our guide, you'll have a much better handle on finding the right customer data platform that fits your company's unique needs.
Navigating the sea of customer tools
There are 7,000+ tools that use customer data in one form or another. You need to know which tools require customer data for today and for tomorrow.
Buyer’s Guide to CDPs
Our buyer’s guide for CDPs will help you understand when it’s time to buy a CDP, which features you need, and how to evaluate the various CDP vendors out there.
CDP success stories
Up to this point, we’ve mostly talked about customer data platforms in theory. It can be especially helpful to learn how other companies use their customer data platforms and the results they get from those tools.
“With real-time integrated data flows from Segment, we can truly understand what people are doing with our platform.”
Nic SauriolSoftware Development Leader
increase in revenue following a three-month customer messaging pilot program