Activity | Standard Support | Advanced Support | Premium Support | Premium + Support | Professional Services | ||
|---|---|---|---|---|---|---|---|
Will you provide incident support and facilitate provisioning of product code level fixes if encountered? | |||||||
Will you provide assistance with new feature releases? | |||||||
Will you provide assistance with documented implementation & product guidance? | |||||||
Will you help me with technical troubleshooting post implementation? | |||||||
Do you provide SLO on response and engagement time? | *Business Tier Only | — | |||||
Will you join our project kick-off meeting? | — | — | — | ||||
Will you help me map our requirements to best practice implementation directives? | — | — | — | — | |||
Will you own the delivery of my Segment project? | — | — | — | — | |||
Will you come on site? | — | — | — | — | |||
Will you provide system & performance tuning? | — | — | — | — | |||
Will you perform Health Checks on my Segment workspace? | — | — | — | — | |||
Will you troubleshoot my custom code for me? | — | — | — | — | |||
Will you own the technical design of my custom code for me? | — | — | — | — | |||
Will you build my customization for me from scratch? | — | — | — | — | |||
Will you provide training to help me understand how to use Segment? | — | — | — | — | |||
Will you write custom queries or build custom reports for my data? | — | — | — | — | |||
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