IBM Watson Assistant
The AI assistant that solves customer issues the first time
AI-based comprehension of natural language to understand what actions users are trying to take, clarify when unclear, and suggest next steps if they get stuck
Visual simplified builder interface for all users to quickly build actions and steps required to handle complex conversations
Native digital and phone integrations
Custom extensions to connect to your existing systems (Customer Relationship Management, ticketing, database, content source, etc)
Analytics dashboard to track how well the assistant is doing
How IBM Watson Assistant works
IBM Watson Assistant is an easy to use platform for building and maintaining sophisticated virtual agents. Powered by artificial intelligence and leading natural language processing (NLP) these virtual agents understand customers in context and provide fast, consistent, and accurate answers across any application, device, or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
In only a few clicks, select from an already defined event schema, and send those user actions to Segment. When combined with your other instrumentation, analyze your user's full end to end journey across your assistant, contact center, self-service applications, help content and more. Customize your analytics, integrate disparate sources of data into one central place, identify and root cause users’ pain points across multiple touch points, and analyze it all in the tool of your choice.