Gladly

Gladly is the only customer-centric platform purposely built to help the world's fastest growing brands deliver radically personal customer service.

Capture Gladly customer, conversation, agent and topic data with Segment in real time.
Send Gladly data to data warehouse for processing or trigger other Segment Destinations you’ve enabled
Measure customer analytics, conversation volume, agent performance and more

Gladly website Documentation

How Gladly Works

Gladly is a customer service platform that features every channel - from voice to SMS - natively built into a single UI, allowing agents to communicate seamlessly across all channels. Designed around customers and not tickets, Gladly is helping the world’s best retail brands increase loyalty by deepening connections between agents and customers.

View incoming support requests from all channels in one location using Gladly’s dashboard.

Add customer data from Segment to the customer’s profile or post Segment events to the customer’s timeline.

Configure Gladly with what works best for you using our admin settings.

Get more out of Gladly with Segment

Gladly helps commerce and retail brands track customer service requests by sending customer, conversation, agent and topic data each time a Gladly conversation is either opened or closed. Once configured, Gladly will send data to Segment every time a conversation is opened or closed in real time.

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Integrate Gladly with Segment

Segment makes it easy to set up Gladly.

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