ChurnZero

Customer Success Software for Growing SaaS and Subscription Businesses

Real-Time Alerts – Know when your customers are engaged, as it happens.
Customer Health Scores – Anticipate success or failing health for individual customers.
Customer Segmentation – Personalize your efforts towards the right customer sets and user personas.
Next-Gen Communication – Eliminate friction in your customer communications by connecting with them when they are most engaged - when they are inside your app.
Advanced Automation – Automate tasks and communications based on customers' engagement metrics.
Map and Track Customer Journeys – Track your account’s progress in real-time as they move through various stages of the customer lifecycle.
Net Promoter Score – Deploy NPS surveys thru email and in-app messages to provide one easy-to-obtain insight into customer health.

How ChurnZero works

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight churn, expand current accounts, increase product adoption, and optimize the customer experience. Real-time product usage data is a central component of ChurnZero – and of proactive Customer Success teams. ChurnZero provides our customers with a variety of methods to send usage data, including a JavaScript library and an HTTP API.

Analyze usage trends at the individual contact and overall customer level. The customer’s ChurnScores summarizes their health based on customized factors including usage, engagement and ROI.

Track customers’ progress in real-time as they move through various stages of the customer lifecycle.

Automate tasks and communications based on customers' engagement metrics.

Get more out of ChurnZero with Segment

Configuring ChurnZero with Segment makes it easy to get up and running without custom code or requests to your development team. Simply find ChurnZero within the Segment Partner Catalog, then copy and paste your ChurnZero App Key into the Segment Settings UI to give ChurnZero access to your Segment data. Once you’ve done this, ChurnZero will start tracking the Events and Attributes that are relevant to your Customer Success team. ChurnZero and Segment gives your Customer Success team real-time insights into the behavior of your customers with zero effort from your development resources.

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