Akita Customer Success

Akita is a full-featured Customer Success Management platform that helps SaaS businesses nurture, retain and grow their customers.

Track user behavior
Create powerful Account and Contact segments
Build automated Playbooks
Set-up intelligent customer alerts
Assemble customized dashboards

Akita Customer Success website Documentation

How Akita Works

Akita is a full-featured Customer Success Management platform that helps you nurture, retain and grow your customer base. With just a few lines of code you can begin sending Akita information about your Accounts, Contacts and your users' behavior. Powerful segmentation tools allow you to create Alerts and Playbooks; helping you focus on customers that need attention now. Analyze your users' behavior and build powerful dashboards that will help you identify and combat churn in real time.

Calendar, List, and Grid views help you organize your Customer Success tasks, so you stay productive.

Trigger automated playbooks to standardize your Customer Success workflows.

Create powerful Account and Contact segments based on their traits and behavior.

Get more out of Akita with Segment

With Segment, you can begin sending data to Akita in minutes. Once configured, Segment will automatically send Account and Contact attributes as well as Page Views and user-defined Events.