Safety and precautions amid the COVID-19 developments

By Alexandra Agnoletti

Updated on March 12, 2020

Our focus remains on three main priorities: keeping the Segment team and families safe, helping contain the spread of COVID-19, and supporting our customers who depend on Segment. Below are the measures we’ve implemented toward these priorities:

Remote work

As of Monday March 16th, all Segment employees in all global offices are either strongly encouraged to work from home or are mandated work from home. This recommendation follows the continued spread of the COVID-19 virus in every region where a Segment office is located. 

We are also restricting all business travel, not just travel to certain locations. We continue to discourage all personal travel. 

Our people

We recognize the period of transition that Segment is undergoing as we adjust to a fully-distributed workforce — we are providing manager workshops on how to manage remote teams and resources for our employees on how to stay healthy while working remotely. 

Business continuity

As a cloud-based platform supported by a flexible, globally-dispersed team, we are able to continue supporting our customers with minimal disruption while transitioning to a remote workforce. Our internal tooling and business systems are comprised of industry-recognized cloud solutions that allow our team to effectively communicate and collaborate both inside and outside of our offices. We are continuing to evaluate our business continuity plans to best support our customers during the developing situation with COVID-19 and to further strengthen our resiliency for future unforeseen events. 

This post will be updated as new developments occur. Original post published March 05, 2020.

Given the current developing situation with the novel coronavirus (COVID-19), Segment is acutely aware of its responsibility as corporate citizens to employees, customers, and the broader community. Here is how we’re approaching our responsibility to slow the spread of the virus and to keep conditions as safe as possible in all our global offices. 

Segment has implemented the following precautionary measures, effective March 5, 2020:

Encouraging working-from-home, wherever home is

We are allowing all employees to work remotely at this time and encouraging all SF-based employees to work remotely in accordance with the increased pace of the spread of COVID-19 in the region. 

We are also requiring employees who have been to a CDC level 2-3 country within the past 2 weeks to work in self-quarantine for the amount of time recommended by the CDC.

Moving live meetings to virtual and restricting travel

For the safety of our customers, partners, and those in the interview process to work at Segment, we are moving live meetings to occur over video. In tandem, we are restricting all business travel to and from San Francisco and any CDC level 2-3 locations, as well as discouraging personal travel.

We are dedicated to ensuring business continuity for our customers while we take precautions to keep our employees and broader community safe and secure. Due to the nature of our business, we aren't expecting any disruption to the Segment service. We welcome any and all feedback you may have.

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