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HelpdeskCustomer SuccessMarketing Automation

Aircall

The phone system for modern business

  • Aircall is a cloud based phone system you can setup in seconds. No hardware needed. Start 
a conversation anywhere in 
the world — today.

  • Powerful integrations. Integrated Aircall with your CRM, Helpdesk, Ecommerce platform like Hubspot, SalesForce, Intercom, Zendesk or Shopify to get the most out of your phone calls.

  • For sales and support. With features from IVR menus, skill based routing, call monitoring to power dialing, click-to-dial, coaching and advanced analytics, make sure your team is equipped to ace every interaction.

  • Flexible and scalable. Create and remove teams, phone numbers and call routing logic on the fly without any other requirements.

Aircall websiteDocumentation
Aircall

How Aircall works

Aircall is a cloud-based phone system for Support and Sales teams of all sizes. No need for hardware, just signup, create numbers in 100+ countries and begin onboarding teammates from multiple departments by the end of the day. With a best in class UX as well as advanced call center and collaboration feature, help your team have better conversations. Aircall integrates to all your business tools to make sure you can keep track of any conversations without having to manually log information. Whether you’re a scaling e-commerce business or a B2B SaaS business building out an outbound sales team, Aircall can help you make the best of every interaction.

Make customer experience a competitive advantage with powerful integrations, custom IVR menus, skill-based routing, live call monitoring, and more.
Make customer experience a competitive advantage with powerful integrations, custom IVR menus, skill-based routing, live call monitoring, and more.
Better collaborate. Create teams and phone numbers on the go and view what your team is working on in the live activity feed.
Better collaborate. Create teams and phone numbers on the go and view what your team is working on in the live activity feed.
Get powerful, turn key call center analytics on your call activity. Go further with the Segment integration and our Public API to build custom reporting that matches your specific business needs.
Get powerful, turn key call center analytics on your call activity. Go further with the Segment integration and our Public API to build custom reporting that matches your specific business needs.
Aircall

Get more out of Aircall with Segment

Bring the phone touchpoints to your data warehouse. Sync Aircall and Segment in a few clicks. Choose the event you want visibility into, such as Call events (answered, ended etc.) to User events (online, offline), Number events (a new number is created etc.). 

Get visibility in your customer journey by unifying all touchpoints, build advanced analytics and reporting,  track your agence performance or schedule phone calls based on specific critera. With Aircall and Segment, every customer interaction is properly mapped and tracked, from how they interact with your product to how often they call your customer service team.

Integrate Aircall with Segment

Segment makes it easy to set up Aircall.

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