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Freshsales Suite - CRM

An all-in-one CRM with a unified sales and marketing platform

  • Freshsales Suite is a cloud CRM software that breaks organizational silos across sales, marketing, and support, allowing businesses to connect with customers across all touchpoints in one system.

  • With a highly intuitive UI and a robust feature set, attract prospective leads and nurture relationships throughout the customer lifecycle.

  • Get more context into prospects, have meaningful conversations with leads, nurture customers for upsell and cross-sell opportunities, and never miss a chance to close more deals.

  • Freshsales Suite is a unified solution for all sales and marketing needs. To put it simply, it is Sales CRM + Marketing Automation + Cloud Telephony + chat + Machine Learning in one platform.

Freshsales Suite - CRM website Documentation

Freshsales Suite provides a unified tracking code that lets you track page visits, track form submissions from your website, store them as contacts, Track custom events, embed web messenger (chat widget) on your website, and run conversion rate optimization experiments (after the add-on purchase). However, you will need to push this information into the CRM using your developer teams.

Shows the Segment sources and associated destinations in the segment User account.
Shows the Segment sources and associated destinations in the segment User account.

Use the Freshsales Suite integration on Segment to accept all the customer data you're sending to Segment's API. Visitors on your website are identified in Segment and added as a lead or contact with name, email, phone, and any custom fields you've included in Freshsales Suite. Throughout the customer lifecycle, you can also update objects and deals through the Segment API.

In addition to people data, Freshsales Suite uses pageview and event data to show you what people are doing on your site. The information is also used to power its lead scoring algorithm. Your Segment events, custom properties, and pageviews are all sent through to Freshsales Suite automatically.

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